Return Policy

Return Policy

Return Merchandise Authorization (RMA) Form should be completed within 30 days of receipt of delivery. Download RMA form here.

The Item must be returned in its original packaging/condition and never been used within 30 days of receipt of delivery. We reserved the right to deny any item that does not meet these requirements. The customer will be responsible for the shipping cost of returning the product. You may also drop off the return package to our physical warehouse location at 966 Sandhill Ave, Carson, CA 90746. Previous communication with our customer service team is required. Email us at info@jetpilot.com

Any item that has been used will not be eligible for any return or refund.

After 30 days of receipt of delivery, the item will not be eligible for any return or refund.

If the received item is used but was claimed to be unused, the customer is responsible for the shipping cost of returning the product back to them.

All return packages or items without RMA# will be denied. Shipping charges incurred during checkout are not refundable.

Shipping

Orders are generally shipped within 1-2 business days. Orders are not shipped on Saturdays, Sundays and on Holidays.

Return Process

RMA Form should be completed and sent to us at info@jetpilot.com with two close-up pictures of package and items (both defective & non-defective) within 30 days of receipt of delivery.

Customers will be notified in 2 business days via email once the RMA form has been filled out and submitted to us.

Once RMA is approved, an RMA# will be sent to the customer.

Pack product with suitable packaging material and ensure return package includes merchandise in original, unused condition, with original packaging materials, affix return label on the package. The customer must write RMA# on a clean paper and attach it to the outer box for the original package. To avoid any potential damage to the paper, the paper should be fully covered with the Scotch tape.

Box image

Returns will be processed within 7-10 days of receiving.

Refund will be issued to the original payment method. Refund may take up to 5 days to be shown on credit card/bank statement.

 

Exchange

Due to high demand, we do not offer merchandise exchange.

 

Download RMA form here