Frequently Asked Questions (FAQ)
Q: Where is my shipment?
A:You can track your shipment from Track My Order. Also,Your tracking number will be included in an email that gets sent to you when your order has shipped. Tracking information will update once the package has been picked up by the freight carrier.
Q:How long will it take to get my orders?
A:Please allow 1-2 business days from day order is placed for items to leave warehouse plus shipping time. Business days are Monday-Friday and exclude federal holidays within the United States.
Orders placed after 11:00am PST Monday through Thursday will ship the following day, and orders place on Friday after 8:00am PST will ship the following Monday.2-Day and overnight deliveries can only be delivered Monday-Friday. Expedited shipping is not eligible for weekend delivery.
Q:What’s the return policy?
A: For more information surrounding online order returns, please visit our Return Policy Page.
Q:What if I want to exchange this purchase for a different size or color?
A:Simply place a new order. You don’t need to wait for your refund on the item you are returning, but rather place a new order for the correct size/color/type and We will issue a refund for the wrong order that has been placed.
Q:How do I know what size comp vest, USCG approved PFD’s, PWC, Wetsuits, First Layer and Tees I wear?
To determine the right size for you, head over to our Size Guide page.
Q: Where can I download RMA form?